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Audience Response Place: Watchdogs

 

2004 Industry Data


 

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Audience Response Systems, Audience Voting Devices, Audience Response Companies, Interactive Meetings and the Audience Response Industry in General Are All Discussed On This Site


 
Industry Pricing Information
So how much does it cost to buy a system?
Well, Fleetwood's list price on the standard Reply system is $179.00 per keypad, and $1450.00 per interface (at the time of this update - July 10, 2005).  You need one interface for each 250 keypads.  So, using an example of a 100 pad system, the hardware would be $19,350.   You then need software ($3,000 average) training ($1,500 in travel expense) and probably need to cover shipping ($150).
So that puts the whole bundle at about $24,000 for a 100 pad system, clearly a worthwhile investment.  For smaller and larger sizes just add and subtract keypads at $179 each.  You should also check out Our USA Favorites and Our European Favorites pages to find the right vendor for you.
Note: Infrared technology may be in option if your meetings are always very small.  These systems are very low cost but have strict limitations.  That said, they are still very effect for applications such as focus group work, strategic planning, and as student response systems.

How about renting?
We'll start with an industry average list price for smaller meetings of $20 per pad, and $130 per interface per day.  So, you have $2,130 in equipment for one day (same 100 pad system) plus you need a technician to set it up and run it.  Figure about $1250 for a one day meeting for the tech.  Some Audience Response companies charge for show day only.  Others charge for show day plus the travel/set day.  And still others charge overtime on any day more than 10 hours.  Either way, it should all shake out about the same.
In addition to the $3380 above, you'll have travel and lodging expense for the technician ($1500 average) and round trip shipping costs ($300).  That puts you at about $5,180 for a one day meeting.
Additional days are  typically 70% of the equipment rate and full price on the technician daily rate.  In this example, a second day would be about $2,300.  If you're comparing rental versus purchase, the rule of thumb is that 8 or 9 rentals is your break-even.

Tips on hiring a Rental Service Provider
First and foremost, hire a company with lots of interactive meeting experience. You should ask for a written price quote.  The quote should be clear, detailed, and specific.  If back-up equipment (interfaces & computers) are not clearly shown, ask for a new quote with details.  Don't accept descriptions like '1 backup package - $1100.00'.  Find out what's in it.  Also, your price quote should include an estimate of shipping expense and travel expense for technicians.
Be aware of contracts. In particular, read cancellation clauses carefully.  If the vendor does not require a signed contract (a practice we prefer) find out what the cancellation policy is, and ask for it in writing.  Some vendors require payment in full regardless of when, or why, you might cancel.
Last, find out who within the vendor's organization you will be dealing with, once you place the order.  You should expect to deal with a rental services manager, or project manager.  This person works out all of the logistics and is responsible for getting people and equipment to your meeting.  If you are told that your salesperson is also the project manager, you may want to look elsewhere.
Oh yes, and if this is a large rental ($10,000 U.S. and higher) you should speak with the President or a Vice President.  Let these people now how important your project is, and ask them to "ride herd".  If you can't get through to one of them, or they don't seem willing to get personally involved in your project, you should probably continue your search.

What Are The Issues of Ownership?
First off, we believe that every company should own two or more Audience Response systems.  They should be part of every presentation, and every training session.  What you'll need is someone who will be responsible for keeping the hardware in good working order, and training for the people who will use it. 
We strongly suggest that you keep the system out of the hands of people with poor computing skills.  This is a very powerful tool that may ultimately provide data for guiding your business, and simple errors like 'overwriting a data file' can be catastrophic. 


 

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